Carelink is the Swiss leader in its field

A robbery? A suicide at the workplace? Any extraordinary event can leave the people who have experienced it in need of special care. That care is a duty which cannot be delegated to others. But it can be supported. By Carelink.

Carelink is Switzerland’s leading care and response organization for emergency psychosocial support following extraordinary events at companies and institutions.

Carelink can support you in your emergency. Our trained and experienced Care Team will offer practical and psychological help and assistance to all the people affected, on your behalf. Carelink can also help you develop your own emergency organization, and provides a wide range of training courses, too.

We provide our services through a full-time core team and a professionally organized and trained team of volunteers.

Some 150 companies in various business segments and public-sector organizations already put their trust in Carelink.

Carelink is a non-profit-oriented autonomous foundation which is domiciled in Glattbrugg, Switzerland.

PDF Annual Report 2019 (in German) – (in French)

PDF Annual Report 2018 (in German) – (in French)

PDF Annual Report 2017 (in German) – (in French)

Your source of professional help and advice

Carelink has a core team of highly experienced specialists looking after both its clients and its volunteers. The team is based at Carelink’s headquarters in Glattbrugg (near Zurich Airport), from which it initiates and coordinates deployments, advises clients, organizes exercises and its volunteers’ basic and further training, and conducts all Carelink’s other day-to-day business.

Walter Kälin

Walter Kälin

Managing Director
Danilo Segreto

Danilo Segreto

Head of Deployment Management & ICT / Deputy Managing Director
Arno Frei

Arno Frei

Head of Finance & Accounting
Stephan Fuchs

Stephan Fuchs

Head of Deployment
Fabienne Genoud

Fabienne Genoud

Training Coordinator
Janine Köhli

Janine Köhli

Emergency psychologist
Pascal Krauthammer

Pascal Krauthammer

Head of Crisis Communications Carekom
Regula Lanz

Regula Lanz

Head of Training
Dominique Rüfenacht

Dominique Rüfenacht

Head of Customer Relations & Communications
Petra Strickner

Petra Strickner

Head of Volunteers & Emergency Psychology

Twenty years of experience gained from innumerable deployments

The story of its creation makes Carelink unique in itself.

The loss of Swissair’s flight SR 111 off Halifax, Canada in September 1998 led to days and weeks of deployment for the Swissair Emergency Care Team. Its performance was exemplary. And, as a result, its leader Franz Bucher was subsequently flooded with inquiries from in and outside Switzerland. Some wanted training and advice; others were looking for more concrete help. And it was this strong interest that prompted the creation of the independent Carelink organization on Swissair’s behalf.

2001: the formal launch

Carelink was officially established on the Gurten near Bern on 28 August 2001 – not initially as a foundation, but as an association. Just over a month later, on 2 October 2001, Swissair went into insolvency. Following Swissair’s grounding, the Swiss Federal Railways (SBB) showed even more interest and commissioned Franz Bucher to further develop the Carelink organization together with his colleague Richard Frei.

The experience and contacts of the two pioneers soon proved vital, when a Crossair flight crashed near Bassersdorf on approach to Zurich Airport on 24 November 2001.

The association became a foundation in June 2003. Carelink was now independent of the Swiss Federal Railways, too, though the SBB has remained a key Carelink partner.

The association became a foundation in June 2003. Carelink was now independent of the Swiss Federal Railways, too, though the SBB has remained a key Carelink partner.

Co-founder Richard Frei left Carelink in 2013 for age reasons. And Franz Bucher stepped down as CEO in 2016, handing over operational responsibility to Walter Kälin and taking a seat on the Board of Trustees.

Steady growth

The pioneering years were now over. And Carelink continued to grow, year by year. Its team of volunteers now numbers some 350 nationwide. And around 80 of these are certified emergency psychologists.

Carelink has performed countless deployments since its foundation. Its client base now extends to around 150 companies and organizations. And public-sector institutions put their faith in it, too.

It’s thanks to our volunteers, and to our own prudent development, that Carelink has become what it is today: Switzerland’s leading private-sector care organization.

A major mission

The Carelink response and care organization is Switzerland’s leader in its field. Carelink supports companies and further institutions in the wake of extraordinary events, and provides emergency psychosocial care.

Requisites

Carelink advises its clients and enables them to establish the clear structures, competencies and authorities that they need to cope with extraordinary events.

Responsibilities

Carelink provides organizational, practical and psychosocial support during and after an extraordinary event to enable the company or institution concerned to fulfil all its responsibilities towards the persons involved and affected.

Referrals

Carelink provides its clients with access to care and support services in other countries, via its network of strategic partners.

The Carelink Board of Trustees: dedicated and experienced

The Carelink Board of Trustees lays down the strategy and organization of the Carelink foundation.

The Board currently comprises:

From left:

Roger Bula, Head of Machines, Services & Cross-Channel Management, Swiss Federal Railways
Franz Bucher, co-founder and former CEO of the Carelink foundation
Roland Frey, owner, Frey Investment & Management Advisory (Chairman)
Ida Tanner, Head of Group Human Resources, AMAG Automobil- und Motoren AG
Reto Häuselmann, Video Assistant Referee (VAR) Project Manager, Swiss Football League

The Carelink foundation’s statutory auditors are Bättig Treuhand AG of Lucerne.

Companies and organizations already put their trust in Carelink

Some 160 clients from various business segments and the public sector turn to Carelink to fulfil their responsibilities in an emergency situation towards the persons involved. Our clients also benefit from the courses and exercises that we conduct for them.

Transport

Air transport

Electricity

Manufacturing

Information and communication

Healthcare and social services

Public administration

Financial services

Insurance

Education

Retail

Pharmaceuticals

Useful information for persons involved and affected

PDF Annual Report 2019 (in German) – (in French)

PDF Annual Report 2018 (in German) – (in French)

PDF Annual Report 2017 (in German) – (in French)